Call Centre

Call-Centre is a specialised unit, which provides for clearing of telephone enquiries, requests, complaints and at the same time it carries out selected services. Every impulse you bring in will be automatically recorded, and this will contribute to precise solving of your matter. In addition to telephone communication you can contact us also by fax or electronic mail.

Out of business hours, when the operators are not available, you can use the Call-Centre answering machine, fax or e-mail.

Matters that can be resolved through Call-Centre:

• Change of prepayment amount
• Change of payment method
• Reporting your meter reading
• Termination of electricity supply
• Change of forwarding address
• Adding information on Tax Registration Number
• Adding telephone, fax or mobile telephone number
• Notification about long-term absence
• Change of customer name
• Change of prepayment frequency
• Change of company seat
• Issuing copy of the electricity bill

Available information:

• Information on billing and ways of setting prepayment amounts
• Information on prices* 
• Information on the low tariff duration*
• Information on contact points* 
• Information on business and technical procedures
• Information on business conditions
• Information on Pražská energetika

*Information marked with asterisk is available also in the automatic voice system (AVS).

In order to accelerate communication, please have ready your customer account number. You can find it on the electricity bill.

The scope of services, which we can offer to you over the telephone, is based on our effort to find a sound compromise between the maximum of provided services and the valid legislation as well as personal data protection. Therefore unfortunately, not all services, which PRE provides to its customers, can be handled immediately and via telephone.