Service Centre

Where you can find us:

Matters that can be resolved in commercial centres:

• Commercial centres accept requests and conclude contracts for electricity supply with customers, who use electricity from the low voltage networks (Households, Commercials and other customers),
• They perform changes to business details (address, electricity tariff, prepayment amounts, etc.),
• They carry out billing of used electricity and deal with potential complaints,
• They install metering devices (electricity meters, HDO – ripple control receivers),
• They perform regular inspections of metering devices, including their replacement due to official verification,
• They accept reports on metering devices failures and arrange replacement of damaged or faulty devices,
• They advise customer on appropriate tariffs for electricity supply,
• They inform customers on general connection conditions, as well as about procedures of handling requests (capacity increase, new connections, etc.),
• They brief customers on registered authorised persons, who have permission for working in the non-metered parts of electrical equipment (in front of the meter) in the PREdistribuce supply territory and who endorse applications for concluding contract for electricity supply.