Departments dealing with claims and complaints are engaged in dealing with initial complaints and claims. Each of the PRE Group companies has such a department. The ombudsman is not a replacement for these departments.

The PRE Group Ombudsman was established as an impartial and independent person whose task is to settle potential disputes between the customers of the PRE Group companies and these companies. At a customer’s request the ombudsman investigates whether his complaint or claim was properly considered and settled by the relevant company. The ombudsman’s investigation is impartial and
re-examines all the facts.

In the case that the matter has not been settled as a complaint or claim as part of the standard procedures of the PRE Group, the ombudsman may submit such submissions to the relevant departments and inform the customer of such a step.